Refund policy
Last updated: October 5, 2026
Free draft, no free trial
Building and previewing a draft of your site is free. There is no free trial: you're charged when you subscribe to publish, and payments already made are not refunded except as stated below.
Monthly subscription
You can cancel at any time. We don't refund part-months: your site stays live until the end of the month you've paid for.
Founding offer (first 6 months)
The $29.99 founding offer for your first 6 months is charged when you subscribe. You can cancel at any time, but we don't refund part of that period: your site stays live until the end of the period you've paid for. After it, billing is monthly, as above.
Done-for-you setup
The $49 setup is refunded in full if you cancel before we start work on your site. Once work has started, it is non-refundable.
How to ask
Send us a message at elmsite.com/contact (topic: Billing). Where the consumer laws of your country give you additional rights, those rights apply.